Zeapl

Client Industry: Government
Focus Stakeholders: Government Offices / Citizens

Being one of the most populated countries with both educated and uneducated class of people, one of the most time consuming task for any Indian Citizen would be getting their applications, documents submitted and verified for various purposes and stand in long queues, multiple times.

• Engage with all classes of people
• An easy platform that assists you anytime anywhere
• Less time consumption since there isn't a need to travel / stand in queues
• Encouraging more citizens to get their documentations completed easily
• Personalized communication with every citizen mapped to a unique existing ID

• A multi-lingual platform that is being used by everyone
• Have an automated conversation that asks the user for the data and validates the input
• Access the stored data in an exclusive panel provided
• Admin can verify, reject documents
• Send notifications via multiple channels - SMS, WhatsApp, Email

Client Industry: Healthcare
Focus Stakeholders: User / Admin Hospital Management System

With the increasing demand of healthcare services, it is utmost important to have an efficient system that assists both the hospital and the patient/user function smoothly. Workflows that help booking appointments, track patient history, pay bills and send reminders for next appointment

• An easy platform that assists you anytime anywhere
• Less time consumption
• Personalized communication with every user - mapped to their Patient ID

• A multi-lingual platform that is being used by everyone
• An automated conversation that provides the user with a menu from which he can choose a particular service.
• Almost all services can be implemented on WhatsApp itself.
• Admin can view appointments, store patient history, send notifications via an exclusive web panel.
• Multiple channels to reach out - SMS, WhatsApp, Email, IVR

Client Industry: Manufacturing
Focus Stakeholders: User / Admin Tyre/Tube Warranty Claim Processor

With the increase in demand, manufacturers have increased their production rates remarkably yet are liable to offer a warranty for every product they produce. For a product as basic as a tube or tyre, a warranty system has to be maintained where in the user can claim and get it resolved easily

• An easy platform that assists you anytime anywhere
• Less time consumption
• Personalized communication with every user - mapped to their mobile number
• User can claim warranty anywhere across the country at any service station

• A multi-lingual platform that is being used by everyone
• Have an automated conversation that asks the user for the issue for which he/she is claiming a warranty and images regarding the issue.
• The user can check the status of his/her claim and stay updated.
• Multiple channels to reach out - SMS, WhatsApp, Email, IVR

Client Industry: Entertainment
Focus Stakeholders: Users Latest Trends

The new trends in the market, be it music, theatre, fashion, hairstyles, videos etc are all over the internet. The youth can watch, review, rate and read other things, just like in a magazine. They can also view influencer data.

• An easy platform that assists you anywhere, anytime
• Cost Effective
• Personalized communication with every user - mapped to their mobile number

• A multi-lingual platform that is being used by everyone
• Have an automated conversation that asks the user what he/she wants to see and as per the choice images and videos are sent.
• The user can review and also agree or disagree to a particular review
• Have a wider reach and achieve target audience easily
• Multiple channels to reach out - WhatsApp, Email

Client Industry: FMCG
Focus Stakeholders: Retailer / Distributor Retailer Connect

Due to COVID-19 there are travel restrictions, it might be possible that salesmen cannot visit shops or call to collect orders. The retailer can now place their orders online directly from the brand. An easier communication media between retailer & dealer is essential

• An omni-channel platform that assists you anytime anywhere
• Cost Effective and less time consumption
• Personalized communication with every retailer - mapped to their mobile number or store ID/Location

• A multi-lingual platform that is being used by everyone
• The retailer simply has to enter the number of units of all products in an exclusive web panel and submit it. The retailer will receive the confirmation within seconds.
• The retailer has to register his store with the brand.
• Multiple channels to reach out - SMS, WhatsApp, Email, IVR

Client Industry: Health, Beauty & Wellness
Focus Stakeholders: Retailers/ Outlets O2O

One of India's leading consumer goods companies, providing consumer products and services in the areas of health, beauty and wellness. The company is present in over 25 countries across emerging markets of Asia and Africa.

• Engage with 400,000+ retailers
• To drive business objectives like targets, sales growth
• Cost effective solution
• Personalized communication to each retailer based on their profile & past performance
• Minimal dependence on manpower for day-to day activities

• Our solution went beyond meeting the objective
• Multi-lingual content could be configured basis region
• Auto scheduler ensured targeted & personalized communication to retailers with zero manual intervention
• Multiple channels to reach out - SMS, WhatsApp, Email, IVR
• Large scale education reform at low-cost for high impact

Client Industry: BFSI
Focus Stakeholders: Insurance Consultants Sales Aid and Achievement Tracker

Leading insurance company with a large on-field force of 80,000+ consultants. The Insurance sector in India is very competitive with 53 major companies delivering services across the nation.

• Multi-brand insurance consultants had to be engaged & empowered to increase market share for the client
• Ensure right products are recommended to the customer
• Training & refreshers for products
• Generate leads

• We provided an innovative 2-way chatbot with strong backend
• Allowed consultants to access training & complete assessment
• Quickly enter few details to get recommendations & relevant product pitch for the customer
• Multi-channel communication to track performance & update lead status

Client Industry: Education
Focus Stakeholders: Education Institute / Teachers / Students

State government's, CSR wing of leading corporate and a non-profit came together to train millions of teachers to create large scale impact for students across the country that is at a low-cost and high in impact.

Content was available with the client. They needed:

• To disseminate this content to teachers
• Track engagement of teachers
• Drive engagement using campaigns & interventions

• We provided a complete WhatsApp based solution
• Worked seamlessly on very low internet speeds
• Required no time for teachers to adopt
• Allowed to edit content sequence based on feedback from field in realtime using a powerful backend
• Empowered support team in the backend to help thousands of teachers everyday with ease with the power of data